My Samsung laptop is a 2 in 1 so I can flip it over and take notes with a pen or flip it back and type. It's really useful for school.

Many artists like the ability to draw on the machine they edit on. I know a few who stay with Windows laptops for that reason.

I also know a lot of older people who like having the option to use a touchscreen for daily use but still like having an attached keyboard and desktop OS apps.

I'm actually surprised they still haven't released a touchscreen MacBook Air 2 in 1 that would meet the first and third groups' needs.

They have on-board memory to remember dpi and button mapping settings so I don't think it's a hardware issue but it's besides the point because you don't have a choice of software when purchasing their hardware. We're talking about a physical product that requires software to function so hardware or software being the issue is irrelevant anyway.

Their software is also pretty bloated, not that other brands are better. At least with Glorious and Logitech I don't need to run it constantly. The "intuitively" or "UI" being better or worse is mostly opinion IMO. I've used 4-5 various brands' software and all of them have things that are poorly implemented. Again, this is why I prefer software I can disable once I've set it up.

All that being said, if you are picky and like the shape of their mouse it's usually an annoyance more than a deal-breaker. I think the real question is why pay that much for anything that lacks basic functionality and forces you to run bloatware unless you absolutely need to do so?

The biggest issue I have is that none of their mice let you save the RGB settings to the mouse so I'm required to run the software all the time to avoid a spew of rainbow lights that kill my battery life. Logitech lets me set things up, save it to the mouse, and then I uninstall the software. I don't care if it's less intuitive, no idea if it is or not. I don't want to run software 24/7 and Razer won't even let you disable the lights without running it.