Is this about Glen Ridge? I work at a library currently and my director has told us to be very calm and polite when dealing with someone who wants to challenge a book in our collection but in her experience she has usually been able to diffuse the situation with a rational conversation with the patron. I can’t imagine these people will go away any time soon but I hope I never have to deal with them personally
swiftb00ks t1_ja1j0gf wrote
Reply to Karens complaining by OtomiNative
Is this about Glen Ridge? I work at a library currently and my director has told us to be very calm and polite when dealing with someone who wants to challenge a book in our collection but in her experience she has usually been able to diffuse the situation with a rational conversation with the patron. I can’t imagine these people will go away any time soon but I hope I never have to deal with them personally