I wish I had had someone like you. You didn't FU at all.

The more astounding part was when it was someone who called their bank frequently (every contact made is logged). Like..... They call enough to know we are going to ask them for this information. It is not a trick or surprise question. And they still will react with surprise, confusion, hemming and hawing, sometimes (often) even annoyance, instead of any semblance of preparation.

It was one thing when it was an older customer - you could ease your rage with the thought that they just weren't 100% functioning. But anytime it was someone under 40 I wanted to induce an aneurysm in myself.

For 5 years I worked at a company where i took customer calls for like 40 different banks

The amount. Of people. Who cannot for their life. Recount a single transaction they made in the last day or two - hell, in the last 6 hours - is absolutely mind boggling.