Cause they are all subject to the exact same federal guidelines. Customer service is another story, but it's not up to Amex/your FI when you get your money back. It's up to RegE.

Done over 1000 fraud cases this past year for my employer and the only times our cardholders don't get refunded are if they 1. Participate in a scam, or 2. Send money p2p (usually when they're scammed). P2P has no protections for fraud, and 3. If they stage fraud to get their money back, i.e. buyers remorse.

Usually the merchant refunds the money, or the FI writes it off. Saying usually goes "everyone has the right to make bad decisions, as long as they're the ones making them"

Of course Amex will take your side in disputes. Either Amex is liable, your FI is liable, or the merchant is liable. Unless you're doing claims on your Amazon purchases because you overspent, it'll always work out in YOUR favor due to Reg E. Their job is to pass off the cost of fraud to your FI or the merchant.

So many places don't take Amex for this reason - their verification services are ass, so many merchants will be held liable without chip integration/2FA on online purchases. The cost will almost never fall on them. That's why so few banks carry them/so few merchants accept them.

Source: what I do for a living

Progress!

I think everyone with a job is waiting for their pension

In hindsight, 100% organized crime.

Edit: wow you guys will go to some lengths to say ACAB. Keep it in the politics subreddits.