It took nearly a year of back and forth to get them to agree to replace the couch. They tried first to sell (!!!) us leather to replace the panel, but it would have cost thousands to have it reupholstered and I would still have had to find someone local to do it. Resolution was not an easy experience, so just be prepared to be loud and persistent if there is a problem.

We've bought a dresser and a leather sofa from them.

The dresser is well constructed and going strong for 2 years so far.

The couch however -- we assume there must have been a defect in the leather, because one panel on the seat bench quickly wore thin and tore after about a year of use. (The other parts of the couch have been just fine.) It took us a LOT of back and forth with customer service to resolve. We're expecting a replacement couch soon. Based on that experience, we opted for the sumner fabric instead of leather. Fingers crossed it will last.