>I see a Comcast truck in the alley (only three condo buildings feed into this alley, it's quite small) and think to myself "god I hope they don't mess up my internet" and sure as shit, I go inside and my RCN line had been disconnected and their truck was gone. RCN was great about it and came out the next day but it was too much of a coincidence.
I can actually explain what goes on *most* of the time.
What happens is that Comcast sends a truck roll/tech to a location like an MDU (multi-dwelling unit) or apartment. The cable drop has multiple taps and sometimes is not labeled which line goes to which home. Many times, the cable is already plugged in and the tech is sometimes unable to figure out (even a toned line) which cable goes to which unit. To close out a job, the tech needs to label and tag the cable. Unfortunately, many technicians will label an incorrect line and close the job as it will take a long time, if not sometimes impossible, to locate the correct line. So when the customer leaves or moves, a tech comes and disconnects that line, which is most likely a neighbor. This is the most likely scenario that happens.
majoredinfinance t1_isqtcjk wrote
Reply to comment by aquanutz in Comcast wanted $210,000 for Internet—so this man helped expand a co-op fiber ISP | Fed up with Comcast and AT&T, Silicon Valley residents started their own network. by chrisdh79
>I see a Comcast truck in the alley (only three condo buildings feed into this alley, it's quite small) and think to myself "god I hope they don't mess up my internet" and sure as shit, I go inside and my RCN line had been disconnected and their truck was gone. RCN was great about it and came out the next day but it was too much of a coincidence.
I can actually explain what goes on *most* of the time.
What happens is that Comcast sends a truck roll/tech to a location like an MDU (multi-dwelling unit) or apartment. The cable drop has multiple taps and sometimes is not labeled which line goes to which home. Many times, the cable is already plugged in and the tech is sometimes unable to figure out (even a toned line) which cable goes to which unit. To close out a job, the tech needs to label and tag the cable. Unfortunately, many technicians will label an incorrect line and close the job as it will take a long time, if not sometimes impossible, to locate the correct line. So when the customer leaves or moves, a tech comes and disconnects that line, which is most likely a neighbor. This is the most likely scenario that happens.