gerri001

gerri001 t1_ixq5fc9 wrote

Agree. Just in a tough financial situation right now. I have a pretty lump sum but said fiancée told me to put it into an I bond account and now I can’t touch it for a year. My rent just went up $600 dollars blah blah blah.

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gerri001 t1_it0c0it wrote

This date might be a bit dated and I’m sure you could dig for some more names but I still see some of the names I contacted that turned out to be helpful OTR leaders… specifically under the customer service heading. Best of luck.

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gerri001 t1_it070l7 wrote

All of the OTR staff directory is public information. You can get the names of supervisors and OTR leaders and email them with firstname.lastname@dc.gov. I got my ridiculous OTR issue resolved doing exactly this… other OTR employees threatened me and made horrendous mistakes on my case and when I provided documentation of these issues (including dates and math) to the OTR leaders in an email (CCed a few random people from the mayors office), my issue was resolved almost instantly and I got my tax penalty reduced entirely because the original OTR people on my case couldn’t for their life provide me one number and when the number changed they couldn’t give me a good explanation… leadership saw this in my documentation and just said screw it we’ll waive the penalty because OTR got too sloppy with me and I called them on it.

Specifically it seems OTR has different offices working on different issues and that creates real problems for them IMO… for example one of their offices cashed my check but a different office sent me a notice saying I never responded and was to be penalized. So I again provided a shit ton of documentation, CCed a bunch of the OTR and mayors office people, told them their math was wrong with proof, and told them they should start communicating internally so they aren’t cashing checks while also sending out non-response notices two months AFTER cashing my check.

Don’t get me started on how their late penalty never seems to stop accruing which makes it impossible to know what you owe by the time the mail actually arrives and is processed by them. I’m pretty sure they only take mailed checks (at least when I dealt with them) which makes this so difficult because you can’t time the mail and OTR processing time. Here is where I got my names for OTR: http://m.taxadmin.org/temp_directory_old/2013app/state_dir_phone.php?st=DC

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