A very similar thing happened to me about a year ago so I filed a complaint on their website with the bus and license numbers and the time/route. Someone from the MTA got back to me the next day via email stating they had investigated the situation, identified the driver and took "appropriate action" but I have no idea what that actually entailed
baconlasagna t1_it10pyh wrote
Reply to MTA Bus Driver dragged me while my hand was caught between the door. by EndDeed
A very similar thing happened to me about a year ago so I filed a complaint on their website with the bus and license numbers and the time/route. Someone from the MTA got back to me the next day via email stating they had investigated the situation, identified the driver and took "appropriate action" but I have no idea what that actually entailed