Email your local representative and explain your situation. My partner experienced a similar issue and he got a response and the issue was fixed within days.

Finally made it to Smokey Mug for BBQ. Brisket, sausage, mac-n-cheese, and collard greens.

I’m an ex-Texan and it was the best BBQ I’ve had in Richmond so far (note: I have yet to try ZZQ). Also staff were beyond friendly. I know they are newer so I really hope they can make it.