Own_Tomatillo_1369 t1_j9lz7p8 wrote on February 22, 2023 at 10:50 PM

Reply to comment by wsj in AI in the Workplace Is Already Here. The First Battleground? Call Centers by wsj

oh man thank god I never stranded in doing kinds of service, this efficiency measurement is insane. But is it even necessary when run by an AI?
Future: Lonely people calling empathic service hotlines ;)

Own_Tomatillo_1369 t1_j9lkw04 wrote on February 22, 2023 at 9:20 PM

Reply to AI in the Workplace Is Already Here. The First Battleground? Call Centers by wsj

Yeah cause there is/was a rising demand in service that can´t be fed by human workforce anymore. 1st step "AI" with chatbots etc. was integrated maybe 10 years ago, Call Centers have like a script to feed AI´s.. I´m sure in 10 or maybe 15 years we will speak with AI´s instead of CallCenter agents and maybe can´t even tell the difference.