It was Lidl and the article has a very nice synopsis.
What Went Wrong
The problems arose when Lidl discovered that the SAP system based it's inventory on retail prices, where Lidl was used to do that based on purchase prices. Lidl refused to change both her mindset and processes and decided to customise the software. That was the beginning of the end.
That's something so basic and fundamental that it must have poped up in the first workshops and they decided to adapt a standard software in a fundamental way... That never works out well
LokiWinterwind t1_j65msnu wrote
Reply to comment by Dantzig in IBM and SAP become latest tech companies to lay off thousands of workers by diacewrb
It was Lidl and the article has a very nice synopsis. What Went Wrong
The problems arose when Lidl discovered that the SAP system based it's inventory on retail prices, where Lidl was used to do that based on purchase prices. Lidl refused to change both her mindset and processes and decided to customise the software. That was the beginning of the end.
That's something so basic and fundamental that it must have poped up in the first workshops and they decided to adapt a standard software in a fundamental way... That never works out well