Wow, it seems they're universally hated, the reviews of them on getHuman seem to also be across the board pretty bad. Given I have the option, I might just opt to install an electric water heater. The gas heat is only for the water anyway.

This being their Londonderry office?

I would do that, but it then says they're gonna forward me to their gas emergency line. I hung up before that point because my assumption is that if I asked the poor sap on the line about starting service, they wouldn't even know first thing about what to do.

Yeah, that's probably it come to think of it. I'll ask, but I was able to get the electricity set up for Thursday on my own while on the other hand, according to the City Waterworks they already turned over the water and sewer billing to me without any input on my end.