Thank you, I appreciate that! That makes a lot more sense.

Thank you, I didn’t think of that!

I have a friend who is a lawyer I could ask, but I don’t know how she would just “know”. Is it a specific kind of lawyer I would need? I’ve never hired one before.

Alternatively, is there a consumer board I could go through?

What? How?

Well first I just want to say I’m sorry you’re going through this, but also in an unfortunate way it’s nice to know I’m not alone. Yes, everything you said is exactly in line with my experience. They told me the refund was in the mail in September and when it never arrived, I called back and it’s been this garbage ever since.

You can call your credit card company and ask. I’m sure different ones have different terms. Mine was from my checking and obviously was paid over a year ago, so I’m pretty sure I wouldn’t have any recourse on that.

They won’t give me an address to mail anything to. They also won’t give me the names of any of their “upper management”. I emailed the EOBs to the grunt on the other end of the phone and she said she’ll forward it up, but will not tell me who she is forwarding it up to. She said they don’t give out that information.

She also claims to not have a direct number and says she can’t make calls out, only receive calls. It’s so frustrating.