J0ul3s

J0ul3s t1_j1wpvi6 wrote

SpringNet only provides dark fiber to Brightspeed - they do not run any electronics or directly operate any data circuits that comprise Brightspeed's network. Brightspeed is responsible for customer support, operating the network hardware, Internet uplinks, etc. The only time SpringNet will get involved is if Brightspeed diagnoses a broken fiber or other issue with the physical network.

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J0ul3s t1_j1wpnar wrote

Brightspeed chat support was aware of the issue as of 4:20pm yesterday afternoon and had a slight idea of what was wrong. They acknowledged my address, account, etc.

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