Yes, my mom calls all the time and has even written to government people. It's insane. It started during covid though so they said they were backlogged.

My dad has a pool and a lot of grass and I can guarantee he doesn't pay 20k per year in water.

The county already told her she is not at fault, it is just unlikely she will get a refund because of how messed up the system is. this happens a lot as I said.

My mom has about 12,000 because of a burst pipe that’s technically on the sidewalk and therefore the county’s problem. She has been working on getting it sorted for over a year, they told her it isn’t hers to pay but there’s literally nothing she can do because the system is terrible, apparently this happens a lot.

That’s my thought, because it would take a long time to rack up that much in water bills.