I empathize with your situation, and hope things work out for you.
I hate to ask, but what was the hotel’s rates prior to COVID? Since it’s 2022, I’m assuming these are long term guests? And since the guests were through a government program, I assume they can’t be evicted?
if the hotel’s rates were higher than $133.34 ($4000/30) a night, then the establishment would be losing money on these guests. If the hotel is losing money on guests that don’t leave, what incentive is there to provide good service? Good service has costs in labor and material. Can they recoup these costs at that rate?
What I imagined happened was that when COVID hit, and everyone stopped traveling, and the hotel was desperate for any income, and agreed (or were required) to accept any business they could get. This was even if it didn’t cover their costs, but just to remain in business. Now that things are getting back to normal, they have a number of unprofitable customers, that they cannot raise prices on to match the current rates.
From what I’ve seen, most business, including hotels, have very thin profit margins. They can’t charge more than local competitors without losing customers.
I applaud you for complaining to the alphabet soup of government agencies you mentioned about the conditions you have seen, as the hotel probably agreed to maintain services. Keep up the good work.
CertifiableX t1_ix6wfdh wrote
Reply to Open Discrimination within the Agency of Human Services -- State Funded Abuse of a Vulnerable Population by lindrios
I empathize with your situation, and hope things work out for you.
I hate to ask, but what was the hotel’s rates prior to COVID? Since it’s 2022, I’m assuming these are long term guests? And since the guests were through a government program, I assume they can’t be evicted?
if the hotel’s rates were higher than $133.34 ($4000/30) a night, then the establishment would be losing money on these guests. If the hotel is losing money on guests that don’t leave, what incentive is there to provide good service? Good service has costs in labor and material. Can they recoup these costs at that rate?
What I imagined happened was that when COVID hit, and everyone stopped traveling, and the hotel was desperate for any income, and agreed (or were required) to accept any business they could get. This was even if it didn’t cover their costs, but just to remain in business. Now that things are getting back to normal, they have a number of unprofitable customers, that they cannot raise prices on to match the current rates.
From what I’ve seen, most business, including hotels, have very thin profit margins. They can’t charge more than local competitors without losing customers.
I applaud you for complaining to the alphabet soup of government agencies you mentioned about the conditions you have seen, as the hotel probably agreed to maintain services. Keep up the good work.