My wife and I had the wildest experience there watching Avatar a few weeks ago. We arrived hungry (long movie!) and ordered sodas + apps 15 minutes before the movie started. She didn't get her first soda until an hour and 45 minutes into the movie, long after our appetizers had arrived and been eaten. We ordered entrees, they never arrived. We ended up with three drinks between us for the whole three hours (one refill for me arriving with our check). The whole theater was also out of order cards after a while so everyone was talking directly to their servers for basically the whole movie. We ended up pressing the call button a little less than once every half an hour.

Just went and saw M3GAN and my friend didn't get his water + popcorn until a full hour into the movie. My wife's soda didn't arrive for an hour too. She's ready to never go back.

What's weird is, I don't think I've had a service problem in any theater other than the "big show" on the 2nd floor. Every time I've been there it's been a total mess, but the other theaters seemed fine.