Yep, the service is terrible. We had the worst experience there. There were multiple mix ups and the server spilled beer on my partner. After an hour of waiting for our food, we asked where our food was and they tried to deliver something similar but not what we ordered (Buffalo chicken strips instead of a buffalo chicken pizza) so they sent a second item out and when the server saw we had already had something delivered they just picked up the plate and walked away, ignoring our protests. I had also ordered a milkshake. After about 30 minutes, I saw the server walking back and forth with what was clearly my milkshake and when I flagged her down she said it wasn’t mine. Only to come back a minute later and apologize and give me the -now melted- milkshake and then proceeded to spill that milkshake on me! We only ordered three items and all three went wrong! They even had the audacity to try and charge us for the second plate that they took back.