Had the exact same experience when I tried it out a few months ago. I waited 30 minutes for a popcorn and a Diet Coke. Constantly having immersion broken by employees scurrying back and forth. Makes no sense, can’t see why this ever became a successful chain.

I also discussed the issues with the manager that night and he didn’t seem to care at all, just brushed me off and half-heartedly said thanks for the feedback.