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webren t1_j1zbp96 wrote

We love movies and go about twice a month to this location. We've also encountered issues. During Avatar 2 the employees were huddled in the room right outside of the seating area and were laughing and talking loudly through the most of the movie. I was sitting up high in the seats and could see the right side of the room constantly look over wondering what all the noise is. It was so bizarre given Alamo makes a point in the previews to not talk or text during the movie. They literally have 2 previews that tell everyone to quiet their conversations and phones, and then come back with a "Seriously we'll throw you out after 1 warning". I eventually went down to the room and politely asked the employees to be aware of their volume and that it's interrupting the movie. They thankfully kept their volume down but it's crazy that a customer has to do that.

Also have seen and experienced lots of issues with food/drink orders. I typically order just a glass of wine or two and the first glass sometimes comes out 30 minutes into the movie while everyone else around me is receiving their complicated food orders (even though I ordered before them) - huh? During one night, the party next to us got upset because they never received some food items but they were billed for them on their check at the end of the movie. When the party was explaining to the server that they never received a few items and for sure wouldn't pay for them, the server just seemed sort of incredulous and wasn't apologetic.

Alamo has an excellent track record and is known for their movie theater experience and great service, but I do think there needs to be a retraining of staff at the DC location. I sent some feedback and suggestions to management and haven't heard back.

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danib62 OP t1_j1zc7k1 wrote

I find generally that customer service in DC lags behind other major metro areas in the country and Alamo is no exception.

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consultantk t1_j22pomj wrote

I’ve felt this too, particularly the last 3 years. Aside from higher end restaurants, I rarely am pleased with customer service ANYWHERE in the city anymore.

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dctribeguy t1_j22uyww wrote

In my experience this is more of an urban vs suburban thing. Customer service in DC is similar to what I’ve experienced in Dallas, Philly, and NYC. Service in the DC suburbs is much better than in the city and pretty comparable to what I’ve experienced in other suburban areas around the country.

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dc_dobbz t1_j20310o wrote

I’ve had issues with incorrect orders or slow service but never with noise from the staff. I wonder if they’re having issues.

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campbeer t1_j21os4v wrote

It's complex, it's a mixture of inequality, DC VIP, and expectations IMO. In my 20+ years here, I've seen way worse patrons than servers.

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SquishWindow t1_j20dgak wrote

> I sent some feedback and suggestions to management and haven't heard back.

Bold move, considering Alamo's reputation

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