This is exactly what I meant. I got on the bus and the driver was like, “i’m not going all the way.” But she didn’t know anything other than that. She didn’t know alternate routes, etc.

And then at her last stop, a supervisor came in the bus to give her her new directions and then told us, “you can try and take this or that bus to try and get downtown.”

Like, where is the…just a hint of organization.?