Spare-Competition-91 t1_j24y687 wrote on December 29, 2022 at 6:16 PM

Reply to comment by 0dteSPYFDs in Progressive: The Valuation Enigma by 2ndSifter

I have progressive. I have to say, they do good enough, but I have had some issues with them in the past with paying me out and them taking a lot of time and I had to do numerous queries to get my insurance money. Not a good look to a long time customer. I personally will go to a better insurance company if I make more money in the future. They are cheap enough, but I think they lack customer service lately just enough for it to be a problem. Maybe it's just my experience.

0dteSPYFDs t1_j250hb3 wrote on December 29, 2022 at 6:31 PM

FYI, Chubb and Hartford are good carriers to go to for better customer service. Generally, overall customer experience is highly variable customer to customer. On top of that, the insurance industry is pretty understaffed at the moment, especially in the claims department, so that may have caused some lag in settlement.

Were your claims strictly property? Liability losses are adjusted differently than property and typically take longer to investigate and settle.

albertez t1_j267wy4 wrote on December 29, 2022 at 11:17 PM

Everything I ever read about Chubb makes it seem like the best run business in the sector. And they seem to consistently have best in class underwriting ratios.

I like insurance companies, and I have long positions in several, but Chubb has been and I think will continue to be my biggest by far.

0dteSPYFDs t1_j268mcr wrote on December 29, 2022 at 11:21 PM

They really are a great company top to bottom. Great to work with and great to be a customer of.

Spare-Competition-91 t1_j251v94 wrote on December 29, 2022 at 6:40 PM

Good to know. And it was my car. But they kept saying they sent me my check, and it didn't come. Took over 60 days to get it after they said they would send it. I finally said, can't you just send it electronically, and they finally did. I don't know why that wasn't the first option???

0dteSPYFDs t1_j2530dq wrote on December 29, 2022 at 6:47 PM

Always do electronically with payments. Most of everyone in the industry has transitioned to that method of payment. Moving money around by mail takes a lot longer now than it did a few years ago.

Spare-Competition-91 t1_j253isp wrote on December 29, 2022 at 6:50 PM

Well sure, but they didn't say that. They said, hey we'll send you a check, is that okay? I'm like, sure. Then it didn't come. I'm trying to figure out why they tried to send it that way in the first place since I'm already paperless.