I had a fight with gmp about this actually. As I was building my house the meter to the old house spiked enough to burn out 2 smart meters. The first one they replaced and said nothing, the second on they replaced and said you need a new meter box. I said, let me see and called and electrician who said it would be a few thousand as the wires to the house were not up to current code and would need to be replaces as well. I politely declined and said, a new meter with a 100 amp fuse is a couple hundred and I’ll pay to have it installed. GMP hemmed and hawed at which point I said, it is either that or I opt out of a smart meter and you can send someone here to read the thing manually. The line men there for the service cutoff didn’t believe me but when they called the office their tune quickly changed when the office said it was absolutely within customers rights to request a dumb meter. It cost 600 for the new box, breaker and installation and the meters stopped frying.

The moral of the story is, even when they are keeping the power on, at the end of the day they are a for profit business and every decision they make is to ultimately make money. Don’t be bullied by them.

If they say it is on, and you have checked you breaker, keep reporting it as out.