Viewing a single comment thread. View all comments

Unique-Public-8594 t1_isa5bg9 wrote

Not Citizens. We are unable to make electronic deposits (federal law since we put our accounts into a trust?) not their fault if it’s federal law but they didn’t explained to us this is a downside of moving our money into a trust is the inability to deposit electronically. It’s almost an hour round trip every time someone sends us a check or pull out your pen, envelopes, deposit slip, and stamps. Old school.

And the staff turnover or scheduling (rotating around different branches) means every time you speak with them it’s someone new who is in training and gives you the look of having no clue who you are. Friendly but newbie.

5