Probably switching to a CU, either Heritage or whichever survives from the VSECU/NEFCU merger.

When I saw that during the changeover that Murderers & Thieves wasn't going to be able to transition over People's transaction records, I knew we were in for a show. (And then transitioning my card was an actual experience that proved my guess.) Their website is clunky as hell, I haven't even tried authenticating into the app, and I'm mortally offended that their account login only offers SMS and email as 2FA, rather than an actual number generator.