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Intelligent-Sky-2985 t1_itrcdk4 wrote

My mom has worked for Peoples United for a little under 30 years now, and during her experience there she never had to deal with the amount of stress she’s dealing with now.

Ever since the merge happened things have been absolute chaos, from simple problems like clients not being able to access they’re account to people not being able to receive they’re checks in the mail for up to a month

All these things happened because the banks managers and even owners did a poor job adapting to the new bank. Hell, most of them were pretty old and didn’t understand the new technology that makes banking much easier

Clearly the assholes that run the banks were not ready for a merge they didn’t want 😤

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HackerKayaker t1_itryhww wrote

Sorry, but "the banks owners" line is nonsensical. It's a publicly traded company, the owners are all the stockholders and they're not running things.

And I don't understand the "didn't understand the new technology that makes banking easier". piece. There was different technology from a different bank, true. But "that makes banking easier"? What does that mean? Customers, at least Business customers who I exclusively dealt with before I left, took a step backwards with the M&T systems. There is nothing about their technology that makes banking/online banking "easier" that the old guard was mystified by.

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KrazyKaizr t1_itsfimp wrote

I've clearly been very lucky because I'm happier with M&T than I was with People's, their app is more reliable and has more robust features.

But it sounds like a lot of that hasn't been other people's experiences. Not to mention I almost exclusively do banking through the app so my interactions of M&T is very limited.

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grn75vt t1_itt2z8i wrote

I have had the same experience, since I am only online. I have been in the bank once since the merger and it appeared to be busy but not completely chaotic.

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