Absolutely agree. My builder recommended them so I stopped in to check out fireplaces nearly a year ago. Ordered the unit shortly thereafter. They ‘mostly’ got it right…actually not really.

Despite being provided all the necessary details on our design/installation when I placed the order, they’ve been to the house twice to finish the install and STILL don’t have all the parts so a third trip (or more considering their track-record) is going to be needed to get it finished.

Can’t imagine needing service on the unit. They’ve been incredibly unreliable thus far so I doubt the service will be any better.

Also tried to contact them regarding porch heaters and my call was never returned. Guess their interest in selling items is similar to their installation…negligible.