I've purchased two Hearthstone wood stoves from them, but they never needed anything other than an occasional firebrick replaced. However, I converted to a gas insert since I'm gone a lot and needed something that would not need 'feeding', plus the price of wood skyrocketed. The $$$$ gas unit has not worked consistently since the first winter. Never stays lit, always a hassle and CSShop doesn't really care. The 'one' time I had a competent technician (Damien?) show up, it still never stayed working thorough the winter. So now, it's been disassembled since Thanksgiving and I've called and called. They say, oh the part just came in... then NOTHING.. If I can ever get them to come back and re-assemble it, I will take them to court if they try to bill me. I've been told about a place in Williston (not the flag shop), that is competent. I'll give them a shot next time. It's pretty frustrating and there is so little competition in VT.