butt3rbuck t1_j7vhbw2 wrote on February 9, 2023 at 6:23 PM

They have an impressive number of one-star reviews on Google. That said, I had a pleasant and smooth interaction with them when purchasing a hearth pad (with delivery) and later, a door latch assembly that I bought from them and installed myself. Sounds like my experience is in the minority.

Wired0ne OP t1_j7vhvey wrote on February 9, 2023 at 6:27 PM

They are wonderful BEFORE the sale.. Expect zero service after the sale. I'm still waiting for them to come back to fix my expensive gas insert since Thanksgiving. If it wasn't for the Heat Pump I put in two years ago, we would have been quite a bind. How they stay in business is a complete mystery to me.