I stopped working for that company for other reasons, but one thing that made me happy to work for them was that they allowed me to make outbound calls to customers for any reasonably purpose, and allowed me to share my company email with customers too.

I was always above the average handle time (how long my calls last) most months, but never got in trouble for it.

If I wasn't allowed to go the extra mile for customers that genuinely needed support and help, I would not have stayed there nearly as long as I did, it would make a 12 hour shift of being shouted and screamed at feel worth it.