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Bndsfn2004 t1_jcjf7bh wrote

Reply to comment by FarmboyJustice in TIFU by ordering Doordash by MinimalThinkingToday

Honestly, I hate using Door Dash, but I’ve never had a problem getting a credit or redelivery when an order is screwed up. Neither are ideal, but as far as I’m concerned, they always make you whole without needing a supervisor to approve of it.

In fact, getting a credit for the missing items is entirely automated. You just click “Need Help” in the order details, click something is missing or wrong, select the item, and it’s done. I’m single, so I usually take it a step further and contact support because I’m not going to pay for a delivery when the only thing I ordered is wrong, but support has always understood and increased the credit for the whole amount.

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chewytime t1_jcjqsov wrote

Yeah, I’m not the biggest fan of DoorDash in general but it seems like the better of the food delivery services where I live but that’s not saying much. The main reason why I order from them is pure convenience. Where I live it’s mostly street parking as is where a lot of my favorite restaurants are. That already makes it difficult enough plus I work on the opposite side of town from where a lot of my favorite restaurants are. That said DoorDash seems to mishandle like 1 out of every 5th order. When it’s a missing item, they’re really good about refunding but if it’s like spilt food/bad packaging, they seem to be less understanding with their automated service.

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MinimalThinkingToday OP t1_jck344l wrote

They actually don’t do this much anymore, I only get like two dollars out of ten when i have to report something not correct or they give me coupons for liquor stores I don’t go to-

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