Where I work, anything sent electronic is free. We have the option of charging per state guideline plus postage. Also, I never charge our patients for anything under ~ 100 pages or if they have medicaid.

If you haven’t physically obtained the records, you shouldn’t be on the hook for paying for them. Also, the HITECH act (part of HIPAA laws) may be on your side. If they keep the records electronically, you should be able to receive them electronically. For a minimal or no cost. This could be dependent on state statute or entity policy.

Where I work, we serve mostly medicaid/underserved clients, and I would never charge them, unless we literally were printed reams of paper for them.

Source: am a health information manager at a psych hospital - your states laws might be different than mine though!