My kid came home with the absolute worst haircut I've ever seen. Crooked neckline, different length on each side, loads of random long hairs. He went to some kind of nationwide chain. I took pictures, called them and they didn't seem to care one way or another. Eventually they offered him a store credit. I ended up fixing his hair myself and he got his freebie another day. When that was also kinda butchered he learned his lesson. A good barber is hard to find.