First paragraph tries to sell a narrative that, on surface level, describing services as first being good before being bad seems to contain some deeper truth. It ignores that as many sites start "bad", but we tend to only notice those that start good because bad starts tend to get discontinued. Plus, becoming mainstream inherently puts strain as well as its own evolution on sites and in terms of social media like reddit, the impossibility of moderating the largest subs or the sheer amount of users is what "enshittens" things. It's just describing some natural challenges in business growth in other words, separating "users" from business customers. The fuck is a business customer?

Entertainment journalism, ever the wild frontier.