Mission_Banana6187 t1_j6n9mjm wrote on January 31, 2023 at 3:22 PM

Reply to comment by igooverland in Activation Lock is a great feature, but needs a rethink as 2020 Macs are turned into landfill by hugglenugget

My experience is exclusively with iPads. I've found that it's much easier to include erasing in our offboarding process, or to send proof of purchase to Apple for remote unlock.

igooverland t1_j6n9zxn wrote on January 31, 2023 at 3:24 PM

We manage iPads and iPhones as well and it also works quite well for us.

Mission_Banana6187 t1_j6ne9s7 wrote on January 31, 2023 at 3:52 PM

Have you seen any improvement with Jamf over the last couple years? I stopped using any MDM two or three years ago. I just found that I had about a 50% success rate pushing an unlock command to a supervised iPad. Supervision itself wouldn't take sometimes, but that might've been me not keeping my Apple accounts straight. Also things like apps not installing, or the device wigging out when installing apps right after installing the profile. I'd love it if I could go back to using something like Jamf, but with the cost and managing certificates and such it seemed like far more trouble than it was worth.

igooverland t1_j6njmfz wrote on January 31, 2023 at 4:25 PM

In my two and a half years at this job I recall sending a device back to Apple for unlocking only once, and it was due to human error. They accidentally deleted the device from Jamf before unlocking it.

Our devices come from our vendor already pre-enrolled with Apple DEP. So we just have to boot them and run the new account set-up and after that Jamf takes over and enables all the settings and installs all the apps.