Submitted by eddytony96 t3_zx6jm5 in technology
Oscarcharliezulu t1_j1ymzn7 wrote
I used an expense App that claimed to use AI for its smart scanning and OCR but I always suspected it was using real people as often it would take hours or a day to ‘process’ the scan - and each time it would be a very different length of time for what were very similar scans.
quantumfucker t1_j1zetcp wrote
This is not what the article is about. Humans are involved in the data labeling process prior to the deployed AI model, not during or after.
LambdaLambo t1_j1zq1di wrote
ChatGPT is just a dude in India let’s be real
InappropriateTA t1_j20jl62 wrote
Yeah, the name indicates the original languages before it supported English: Gujarati, Punjabi, Tamil.
I completely made this up.
djaybe t1_j20cbmj wrote
converted call centers
[deleted] t1_j1zq7xh wrote
[removed]
whittily t1_j202tkx wrote
It often works exactly as OP described. “Automated” products will use humans for cognitive tasks up until machines can be trained on their results.
quantumfucker t1_j204drh wrote
That seems unlikely for a basic OCR task. Doesn’t that come equipped with every smartphone these days anyways? It seems more likely to me that it’s possibly just some poorly designed app that sends images to some remote server for analysis, but has terrible response times or is frequently down for maintenance without notifying OP. We are definitely past the point where humans need to intervene for OCR.
whittily t1_j204s0i wrote
If it was for something important like eg depositing checks, it doesn’t seem odd that they’d have a human verification process
quantumfucker t1_j205bad wrote
That’s fair, though I imagine their use of AI then is to flag specific images for human verification if there are concerns.
Oscarcharliezulu t1_j21wg1z wrote
Yes this is actually what I think happened - they needed more high quality training data and humans were the way to achieve it until the ocr was good enough.
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