We've had the service for a long time -- I think we were among the first to get it. The service has been very reliable except for a day recently when it seemed to go in and out all day. That issue was resolved by the next day.

There were some billing issues when Brightspeed first acquired them but those also seem to have been ironed out.

My husband works from home and has to have reliable internet and so far they have been better than AT&T fiber was.