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Wyldfire2112 t1_j1w95fw wrote

It's likely because SpringNet is a special project by CU, who simply contracts the running of the network out, and so is handled differently than regular servicing.

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J0ul3s t1_j1wpvi6 wrote

SpringNet only provides dark fiber to Brightspeed - they do not run any electronics or directly operate any data circuits that comprise Brightspeed's network. Brightspeed is responsible for customer support, operating the network hardware, Internet uplinks, etc. The only time SpringNet will get involved is if Brightspeed diagnoses a broken fiber or other issue with the physical network.

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Wyldfire2112 t1_j1wz75o wrote

Fair enough. They're not available in my neck of the woods so I'm basically guessing.

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