Again not sure of your career field, but most any city or county employee with SGF/Greene I’ve encountered as long as it is a reasonable for the job description generally wants to help. They may be like a couple folks I know at county who are admittedly there for the benefits and retirement but still do their jobs well. The city has a call center for citizen issues called the “citizens resource center” that serves as a distribution point for a wide variety of govt department issues to address. From simple issues to much bigger questions, I’ve found a response physically from anything from a day to a couple weeks depending on how big the issue is. I’ve even had some very specific traffic Dept issues where the area engineers call me back and listen and have solved issues within the engineering standards.

I think most city/county workers here want to do a good job and help the area.