...and people say Reddit is toxic...Thank you, folks, for chiming in on this. I doubt it will do much good, but please call Brightspeed support and let them know what we are experiencing so that the tier 1 support knows to escalate this to higher support. I know, from recent experience, that they will say there is nothing they can do...but more tickets for the same issue means more priority. I have called twice today, the second time, I told them it was more than just me.