problems with Brightspeed?

Submitted by estevanrll t3_zm1jfm in springfieldMO

is anyone currently having problems with their Brightspeed service? mine has been down for almost two hours. the “broadband” light on the ONT isn’t lit and the rest of my equipment appears to be functioning properly, making me think it’s something on their end…

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the_honeyman t1_j08g5ag wrote

It's been glitchier than usual lately. Idk a whole lot about fiber systems, but cable systems historically have problems when temps change, so maybe the weather is having something to do with it. It is the first winter for a lot of their plant.

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Lionfountain t1_j08kuod wrote

My service has been stable so far today.

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Mechanicallvlan t1_j08pq4y wrote

No, I haven't experienced any outages since I had it installed three months ago.

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estevanrll OP t1_j08xtw4 wrote

thank you all for your input! i spoke to a Brightspeed tech today and apparently there may be a service outage, as an outside facility is not receiving signal. clearly this is only affecting a subset of the customers in Springfield, but it is definitely not just me…

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bolvi t1_j09f45k wrote

had it for year, never had a glitch, only downtime has been scheduled maintenance

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MaxYuckers t1_j09fjgs wrote

This is the first outage we have had, but it has lasted about 7 hours now. Fortunate to still have cell phones to use as hot spots! I, too, spoke with bright speed. They said they are aware of it and have already submitted a repair ticket. Sucks, but it is still more reliable than the last guys...

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estevanrll OP t1_j09fw75 wrote

Replying to MaxYuckers (#932,810)

thanks for verifying that it’s not just me! and i don’t mean to complain about the outage… this is the first significant one in the entire time that i have been a subscriber (which is almost two years)! i just wanted to make sure that it wasn’t anything on my end!

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whistletipss t1_j09h2i1 wrote

I got in early with Quantum in July '21. I had no issues at all with their service for well over a year. I think I had one service drop (that I am aware of) in over a year and a few months.

In the last month, I have had 4 service drops that I was home for. A simple power cycle of the equipment fixed it but it doesn't give me a good feeling about Brightspeed going forward.

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mrwhite120555 t1_j0b9saq wrote

My speeds are garbage. Called a couple times to troubleshoot/complain and get no where. Crap service and crap company.

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estevanrll OP t1_j0c1c8l wrote

Replying to MaxYuckers (#936,559)

they set one up for me in the event that they couldn’t verify an outage (the CSR kept referring to it as a “potential outage”). it will be automatically cancelled in the event that they verify an outage. scheduled for mid-afternoon. will let you know what happens.

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