Cannot get it to let me reply to the post unless I reply to the bot. I've been with Quantum since I moved about 3 months ago. Previous owner used them and suggested them to us. They originally said someone needed to come out and see if they needed to run a line from the road to the house or if there was one already there. Once they found out there was a line there they were very prompt at getting an appointment scheduled to get the modem/router set up inside. As far as the buyout with Brightspeed I haven't had to deal with their customer service yet. The transition seems to have gone smoothly as I was a current customer and they did not have to replace any equipment. Just creat a password for Brightspeed and everything was good to go.