I called them a second time to remind them of FERPA and how I have a right to change these documents if my new identity documents do not reflect the old information. They tried to tell me it was not legal for them change this information, so I asked for who could change it. They said “no one”. I then pressed and asked what state or federal law made it not legal. The person said “I don’t know”, and I said if they didn’t know how can they really be sure that it’s not possible.

After they hung up, thirty minutes later I got an apology back from that same person and they said that they did some digging and apparently it was possible and I just needed to bring my documents to the Nixa schools registrar. I also apologized, cause I got heated with them earlier, but it seems like they just didn’t know and just assumed it wasn’t possible. I will be doing this tomorrow, thank goodness.