When I rented from them, which was almost 4 years ago, I had just gone through a difficult breakup and needed to move asap. I rented a tiny 1 bedroom apartment from them. When I toured the property, it was clear that it still needed some work, which they promised to complete before my move in date. The issues seemed minor at the time - the kitchen sink needed replaced, carpet needed professionally cleaned, a window AC unit needed to be installed, and all of this was disclosed to me and I was assured it would be finished before I moved in. I went ahead and paid the deposit and prepared to move in less than a month ( about 3 weeks from the time I was approved, I think.) Move in day comes and what do you know - none of the issues had been fixed. In fact, the apartment looked worse than it did the day I looked at it. Despite needing out of the messy breakup living situation, I held off on moving my stuff and contacted them. I told them I had two days at most and it needed taken care of. They apologized and said it would be done. Two days pass, it wasn’t done. Still no functioning kitchen sink, still no AC unit (this was in June), and the carpet looked like it had been shampooed by a 5 year old. In fact, it was still somewhat damp and smelled horrible. It was a weekend and I couldn’t get ahold of them, but it was the only day I had a truck to move, so out of desperation I went ahead and moved my stuff in, cleaned it to the best of my ability, set up several fans, and tried to make it work. It took several days to actually get a maintenance guy over there, and when he did get there he didn’t have a key to get in. He blew up my phone at work and I actually had to leave work early to let the dude in to install the AC. The kitchen sink was an ongoing issue and took about 2 months before it actually functioned. I’m sure you’re wondering about the carpet… well, not only did it look and smell disgusting, it was also infested with both fleas and bed bugs. I had to show them a literal bed bug in a ziplock bag before they did anything about it, because the photos of bites all over my skin weren’t enough. They eventually replaced the carpet entirely, but it took quite some time. A few other issues they didn’t disclose to me:

A serious mouse infestation. Black mold. The oven was a fire hazard - the extremely outdated temperature knob didn’t work properly so it overheated and almost burned the place down. And when the winter months came, I also discovered the furnace was completely shot and didn’t work at all.

It was a literal nightmare from the day I moved in til the day I moved out.