I’ve never had them skip other than a weather day or a holiday. And we try really hard to RRR ♻️, so we always have extra space in our bins if they have to skip a week. Sure, most small businesses cater to you and never miss, but not all are able. If my husband and I and maybe my sis in law were running a growing small business, I’d hope that my patrons would be understanding especially when I was in a growth spurt. I think they’re great. I don’t understand the whole need for perfection thing. As long as there is an effort to be the most affordable and I’m not being put out, we’re good. I would still recommend them to anyone I know.