Customer service is gone in the next 12 months. My friend who had managed 5 call Centers have not gotten his renewal contract for the first time in years because instead of going to a different market the company decided to invest in-house call center which is stupid, until you realized they automated everything and don’t need humans to answer and make a report. Now program they are running types of a detail report of the call, the problem , the solution and which employee : department can fix the problem. Once fast food can stream line their process even more they would eliminate delivery apps and let the ai solve the line up drive through problem that occurs every rush hour. Just think of a personal shopper , you tell it what time you want to eat and and soon as you drive up the the place your order is ready , still hot and fresh and you don’t have to deal with overworked employees.