Submitted by TwitchTvOmo1 t3_113xycr in singularity
ChronoPsyche t1_j8sz3zs wrote
Oh trust me, it's happening. It's just not done yet.
-ipa t1_j8u76q8 wrote
It's very close to done tho.
I don't have links so this is purely anecdotal and you can chose to believe me, or not.
During our last visit of my brother in Spain, we met his neighbor who works for a company that specializes on text-to-speech and speech recognition technology. Their biggest investor, is Spain's largest telecom company.
They are training their AI with live calls, Spanish TV-Shows, Movies etc. The telecom company is hoping to replace their entire lvl1 support and partially lvl2 support, as well as E-Mail services with AI which will be indistinguishable from a normal supporter and is much faster as well.
It has access to live network data, can monitor traffic, reset routers, check for specific APP status and much more, eg. caller says internet is not working, but there wasn't any mention of this from other callers, it will reset the router hoping it fixes the issue.
If many calls come in simultaneously, but the traffic is fine, it'll check the connectivity to Cloud Flare, Facebook, YouTube, Whats App, Instagram, Tik Tok etc.
He also mentioned, they're not the only company working on this and a lot of people will lose their jobs to AI.
I strongly believe that legislation must step in and protect the workforce for now, letting them use AI as a tool for the employee, but not to entirely replace a position. I'm all for progress, but this will again make the rich richer and the poor poorer.
ChronoPsyche t1_j8u7cc9 wrote
I think we're talking about different use cases here.
-ipa t1_j8u924f wrote
Correct, I just wanted to confirm that we're closer to actually talking to an AI than many think.
blueSGL t1_j8urdhs wrote
> I strongly believe that legislation must step in and protect the workforce for now, letting them use AI as a tool for the employee, but not to entirely replace a position. I'm all for progress, but this will again make the rich richer and the poor poorer.
What happens when the "Call Center" (ai servers) are in India?(or whatever countries don't ban AI) They'd need to make sure laws prevented companies from outsourcing.
-ipa t1_j8vmlfi wrote
Those Indian Callcenters are replacing mostly English speaking services and the American market is already used to it. Most of the world isn't, and it will be an issue.
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