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[deleted] t1_j6uwhu3 wrote

[deleted]

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Borrowedshorts t1_j6vvtvd wrote

I wonder if it wouldn't make searching for answers a 100 times faster. Most of the call center type jobs I've worked for wanted you to give only answers that were in some knowledge base. Well you could train an AI to learn everything in that knowledge base and recall it instantly to help with any customer problem. Connect it with all the other systems that are used for servicing accounts and I'm pretty confident an AI could be much more efficient than even the best customer service agents.

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visarga t1_j6vxxy0 wrote

Maybe Google can get an idea from you, they have zero customer support, even for app developers on Android. Got your account blocked? - good luck getting any person to help you. People are legitimately terrified of this scenario to the point of giving up on Gmail. Losing all online identities in one go is not fun.

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WithoutReason1729 t1_j6x1ocn wrote

A very scary and recent story: "Google flags man as sex abuser after he sends photos of child to doctor"

Even after getting everything sorted out with the police, he still got locked out of his Google account forever.

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odragora t1_j6xg15j wrote

And yet there are still a lot of people with "if you did nothing wrong you have nothing to hide" mentality, justifying and defending invasions into privacy from governments and corporations.

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Redditing-Dutchman t1_j6we5rm wrote

Customer support for sure. It's already automated in a lot of places, often with very basic chatbots. I just hope it also makes it better for tech savvy people. I really hate dealing with customer support if they go trough all the basic steps first. "Yes I've turned if off and on already 100 times before I called you.'

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islet_deficiency t1_j6xrphh wrote

then, by the end of the 5-10 minute checklist, did you restart your computer, did you update the app, did you try a different browser, did you try in 'private' mode to ensure no cookie conflicts, etc the non-english as their first language support will be out of ideas and pass you off to another support person only to repeat the process.

- my experience with comcast/xfinity customer support

I honestly can't wait for this to be replaced by a gpt model.

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chadbarrett t1_j6woni6 wrote

I think it's Goldman Sachs (I can't recall which mega bank, they are all the same evil blob) has been working on a fine tuned legal aid for internal legal issues and will soon be releasing 90% of their lawyers.

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SWATSgradyBABY t1_j6v1jkm wrote

You're joking, right?

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srichey321 t1_j6vbfgh wrote

No. My company is already looking into it and they are serious.

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Talloakster t1_j6v6npx wrote

I predict that soon VCs will start investing in AI, and that press will start covering the developments as well.

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SWATSgradyBABY t1_j6v88n9 wrote

He posed the question as if there was doubt as to whether major business escorts would be going all in on AI. I'm responding to that doubt. One of the most conservative moving tech companies, Microsoft, is already 10billion plus in on OpenAI.

An investment arms race is already underway.

Not to mention the need for unicorns to bouy the casino we call Wall St. Get ready for perhaps the biggest bubble we've ever seen.

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Talloakster t1_j6vbu8i wrote

Yeah it's obvious every big company is looking at AI, most experimenting with it or more.

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SWATSgradyBABY t1_j6vf3g5 wrote

Yes. That's obvious. I was wondering if the guy above was even asking a real question. It's so obvious.

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DeviMon1 t1_j6vw7s9 wrote

He wasn't really making a question, it was more of statement or well, just a comment.

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