selfdiagnoseddeath t1_j6aj0n2 wrote
I am a career waiter and bartender and I'm here to say thay no matter where you dine, it is my assumption that if you are in anyway dissatisfied with a dish then you are under no obligation to pay for it unless you finish it.
However, It is still expected that you tip on the original cost of the food you were served, does that make sense?
If you do find yourself in a situation where you feel like the food isn't good enough for the cost then you should do this.
Stop eating the dish(es) and request from your waiter the manager. Tell the manager on duty that you appreciate the restaurants attempt to muse you with their cuisine but you are displeased with an offending item(s).
What they should do then is remove the items from the table and subsequently your bill.
Service may continue if you like.
Importantly, remember the items comped from your bill were still served to you and because of that you should still tip accordingly, based on the total of the order that you originally placed.
I hope that makes sense, have fun in Richmond dining because it is so important that we all have a good time with friends and family in hospitality settings.
a_real_tomato t1_j6emgg7 wrote
I completely disagree. You are trying a chef's product and it's completely subjective; you are not guaranteed to like it. You're taking a risk. If something is genuinely wrong with the food -- it's tastes off, it's way too salty, it's the wrong dish, it smells bad, it's cold, etc, that's different. You just "don't like it"? No.
selfdiagnoseddeath t1_j6fdny8 wrote
That's fair, you're definitely entitled to believe that but in my experience I myself and other manager's who I've had the pleasure to work with have reserved the right to comp a dishes or dishes for this reason as well.
Source: am career food and beverage service professional with expertise in fine dining.
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