Yes I forget which bank it was but someone said it took a month of calling customer service to get even transferred to someone who knew what they were talking about and then that person said the first application appointment would be in 35 days, and 60 day processing time. Yikes. I do think they’re a great option for transactions between family members, divorce, things like that where there isn’t quite as much of a timeline. There’s just a ton of agents out there talking about “mortgage lenders don’t want you to know this ONE TRICK” on Facebook and it’s not quite so simple all the time. Good info that some servicers aren’t as much of a mess though. I helped a client with one back in the day where he needed a co signer and then assumed the loan to get his dad off and I am 100% sure the delays with his servicer were on his end with turning in documents lol